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Need candidates living in Kentucky, Oklahoma, Tennessee and Alabama only!

BASIC FUNCTION:

The Service Associate Delivery Project Manager will act as the Single Point of Contact for the and Customer regarding all facets of the service delivery and order fulfillment phase, and, at times, may be involved in some pre-order planning. The PM will be responsible to facilitate and manage the overall order fulfillment process; from service installation to billing activation to ensure an efficient, effective service delivery experience for the customer. The SDPM is capable of handling multiple, concurrent, complex service orders, and coordinated customer infrastructure deployments.

DUTIES AND RESPONSIBILITIES:

General Requirements:

Customer-Centric Approach to Order Fulfillment
Communication and Presentation Skills
Organization Skills
Project Management
Collaboration skills

Technical Skills:

Ability to analyze obstacles to customer requirements and propose/consider/persuade alternate solutions or methods of implementation.
Validate service order information to ensure accuracy and continuity with product model. Ensures applicable revisions are within scope of project and do not impact customer commitment.
Ability to comprehend customer requirements and propose solutions based on product model and supported technologies.
Participates in special projects and performs other duties as assigned.

Interpersonal Skills:

Ability to build and maintain solid working relationships with stakeholders
Strong persuasive and communication skills
Effectively communicate relevant project information to superiors.
Anticipate and react to customers’ needs
Consistently meet or exceed customers’ expectations
Understand how to communicate difficult/sensitive information tactfully.
Demonstrate high level of commitment to customers’ success
Respond to changes in customer expectations; monitors and uses customer feedback
Ability to deal with a wide range of concurrent issues while remaining focused on delivery
Ability to adapt behavior to fit into the culture of a particular organization
Strong minded, will strive to achieve goals in a professional manner
The will and commitment to win over all obstacles. The personal motivation to succeed.

Project Management:

Manage all day-to-day operational aspects of project and scope.
Single Point of Contact regarding all facets of service delivery
Lead internal teams/task forces. Manage regularly schedule status meetings with internal and external vendors, stakeholders, and Customer.
Resolve and/or escalate issues in a timely fashion or Anticipate before the issue impacts project schedule and/or scope
Ensure all required equipment, construction, permits, vendors, and customer readiness is in place to ensure a successful service implementation.
Ability to orientate and adapt to the client environment and to make the service delivery meet the business objectives.

QUALIFICATIONS:

Minimum of 1 year of project management experience
Extensive knowledge of telecommunication services and order management
Relevant experience

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Apply for Associate Project Manager at Applab Systems Inc